Aba Power has addressed customer concerns regarding the recently distributed January electricity bills for unmetered customers. In a public notice, the company outlined key issues affecting its operations and reiterated its commitment to improving service delivery.
As an independent electricity provider, Aba Power highlighted the economic difficulties it faces, including rising operational costs due to foreign exchange rates, inflation, and import tariffs. Unlike government-run utilities, the company does not receive subsidies and must operate under a cost-reflective tariff model to sustain its services. While it cannot roll back the adjusted tariffs, Aba Power reassured customers of its dedication to providing reliable electricity.
The notice explained that electricity charges for unmetered customers are determined by regulatory guidelines, using the average energy consumption of prepaid customers on the same feeder over a 30-day period. Although this method may not match individual consumption exactly, it ensures charges are based on real energy usage in the area. The company added that if prepaid customers adopt better energy management practices, the overall energy cap for unmetered customers could be reduced.
Aba Power reaffirmed its commitment to accelerating the rollout of prepaid meters through a mass metering initiative. Customers were also encouraged to participate in the Meter Asset Provider (MAP) scheme, which allows them to pay upfront for a meter and receive an equivalent value in energy credits. The company emphasized that obtaining a prepaid meter empowers customers to manage their electricity consumption and finances more effectively.
Expressing appreciation for customers’ patience, Aba Power assured them of continued improvements in service delivery. The company remains dedicated to providing steady and reliable power across all feeders in accordance with service agreements.
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